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Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the InAppAI cloud backend service (“Service”) provided by InAppAI (“we,” “us,” or “our”). By registering for an account or using our Service, you agree to be bound by these Terms.

The Service includes the InAppAI API, dashboard at app.inappai.com, and related cloud infrastructure. These Terms do not apply to the open-source React components (@inappai/react), which are licensed separately under the MIT License.

2. Definitions

  • Account - Your registered account on app.inappai.com
  • API Key - The unique identifier used to authenticate requests to our Service
  • Customer - Any individual or entity that registers for and uses the Service
  • End User - Users of your application who interact with InAppAI-powered features
  • Service - The InAppAI cloud backend, including AI routing, knowledge base, and API
  • Subscription Plan - The pricing tier you have selected (Developer, Startup, or ScaleUp)
  • Usage - The number of AI requests processed through our Service

3. Eligibility

To use the Service, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into a binding agreement
  • Provide accurate and complete registration information
  • Not be prohibited from using the Service under applicable laws

4. Account Registration

When you create an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • Keep your login credentials and API keys confidential
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activities under your account

5. Service Description

InAppAI provides a cloud backend service that enables you to:

  • Route requests to multiple AI providers (OpenAI, Anthropic, Google) through a single API
  • Build and search a knowledge base using your documentation URLs
  • Authenticate requests using JWT tokens
  • Monitor usage and manage your account through our dashboard

The Service is designed to work with the InAppAI React components but may also be accessed directly via API.

6. Acceptable Use

You agree NOT to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Transmit malware, viruses, or malicious code
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Generate content that is illegal, harmful, or violates third-party rights
  • Resell or redistribute the Service without authorization
  • Circumvent usage limits or billing mechanisms
  • Use the Service to build a competing product

You are responsible for ensuring your End Users comply with these terms.

7. AI Provider Terms

When using the Service, you must also comply with the terms of the underlying AI providers:

You are responsible for configuring your own API keys with these providers and maintaining your agreements with them.

8. Subscription and Billing

Plans and Pricing

We offer multiple subscription plans with different usage limits. Current plans and pricing are available at inappai.com/pricing.

Billing

  • Subscription fees are billed in advance on a monthly basis
  • Usage beyond your plan limits may result in additional charges or service restrictions
  • All fees are non-refundable except as required by law
  • We may change pricing with 30 days’ notice

Usage Alerts

We will notify you when your usage reaches 50%, 75%, 90%, and 100% of your plan limits.

9. Free Tier

The Developer plan (free tier) includes:

  • 1,000 AI requests per month
  • 10 knowledge base URLs
  • Access to all AI providers

Free tier usage is subject to these Terms. We reserve the right to modify or discontinue the free tier at any time.

10. Intellectual Property

Our Property

The Service, including all software, APIs, documentation, and trademarks, is owned by InAppAI and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service.

Your Content

You retain ownership of content you provide to the Service, including knowledge base URLs and any data transmitted through the API. By using the Service, you grant us a limited license to process this content solely to provide the Service.

Open Source

The InAppAI React components are open source and licensed under the MIT License. This license is separate from these Terms.

11. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Key points:

  • We process AI requests in real-time and do not store conversation content
  • Your AI provider API keys are encrypted and stored securely
  • We collect usage data to enforce plan limits and improve the Service
  • You are responsible for your End Users’ data and privacy

12. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The Service is provided “as is” and “as available.” We may:

  • Perform scheduled maintenance with advance notice when possible
  • Modify or discontinue features with reasonable notice
  • Suspend service for security or legal reasons

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will meet your specific requirements
  • The Service will be uninterrupted, timely, or error-free
  • Results from using the Service will be accurate or reliable
  • AI-generated content will be appropriate for your use case

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INAPPAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify and hold harmless InAppAI from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Content transmitted through your account
  • Your End Users’ actions

16. Termination

By You

You may cancel your subscription at any time through your dashboard. Upon cancellation:

  • Your account will remain active until the end of your billing period
  • You will not receive a refund for unused time

By Us

We may suspend or terminate your account if you:

  • Violate these Terms
  • Fail to pay applicable fees
  • Engage in fraudulent or abusive behavior

Upon termination, your right to use the Service ceases immediately.

17. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

  • Posting the updated Terms on this page
  • Sending an email notification
  • Displaying a notice in the dashboard

Continued use of the Service after changes constitutes acceptance of the new Terms.

18. General Provisions

Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and InAppAI regarding the Service.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Assignment

You may not assign these Terms without our consent. We may assign these Terms in connection with a merger or acquisition.

19. Contact Us

If you have questions about these Terms, please contact us at:

Last Updated: December 2025